Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. The apprenticeship offers an “earn while you learn” training program recognized by ASHP and the Department of Labor. It provides foundational and advanced instruction, learning activities, resources, and on-the-job experience to prepare participants for Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. The program is intended to help participants earn a nationally recognized, portable credential and maintain the skills required in the industry. Under the pharmacist’s direct supervision, the technician assists with the practice of pharmacy in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and medication information and process prescriptions, supports other Pharmacy Department duties, and helps deliver a distinctive customer experience. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and registers.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Good math skills for accurately counting, measuring, and weighing medications are preferred.
- Good computer skills are preferred.
- Knowledge of store inventory control is preferred.
- PTCB certification is preferred.
Responsibilities
- Engage customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions.
- Model customer service best practices and develop relationships with valuable customers.
- Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company policies.
- Review and comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Use pharmacy systems to enter patient and drug information, fill prescriptions, retrieve and count medications, verify medicines, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Register sales on an assigned cash register and collect and handle cash as required.
- Help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
- Apply asset protection techniques and file claims concerning pharmaceutical shipment overages, shortages, order errors, or damaged goods.
- May assist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with the local medical community through provider outreach and detailing to health groups and care facilities.
- Help keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned special tasks.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend manager-requested training, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
