Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•East Moline, IL

5d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy technician skills and prepare apprentices to pursue Pharmacy Technician Certification Board (PTCB) certification. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and medication information and process prescriptions, supports pharmacy operations and inventory, and delivers a distinctive customer experience. Technicians earn and maintain PTCB certification through the designated program and/or any state-required certification or registration, attend requested training, and maintain relevant knowledge and continuing education.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies and procedures.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Fill prescriptions by retrieving, counting, and pouring medications, verifying the medication, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining pharmacy workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Greet and assist customers and patients, answer questions, resolve customer issues, and help customers locate over-the-counter products when possible.
Model and share customer-service best practices and develop relationships with valuable customers.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments, and filing claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Maintain knowledge of company asset-protection techniques.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.