Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides training, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy technician knowledge and skills. The “earn while you learn” training program is recognized by ASHP and the Department of Labor and prepares participants to pursue Pharmacy Technician Certification Board (PTCB) certification and a nationally recognized, portable credential. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the role supports pharmacy practice and department operations. Responsibilities include using pharmacy systems to obtain patient and drug information and process prescriptions, assisting with prescription filling and verification, supporting pharmacy workflow, and delivering a distinctive customer experience. Training and continuing education support ongoing development and maintenance of required certification and pharmacy knowledge.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision with pharmacy practice and other Pharmacy Department duties in accordance with state, federal, and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
- If PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.
- Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
- Develop strong relationships with valuable customers.
- Enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medications, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error policies and the Quality Improvement Program.
- Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection practices and file claims for shipment discrepancies or damaged prescription drugs.
- May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Assist the Pharmacy Manager and Staff Pharmacist with relationships and outreach to local medical providers and community groups.
- Help maintain the Pharmacy Department's supplies, cleanliness, order, and appearance.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend manager-requested training, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
Benefits
- Access to Walgreens benefits information at jobs.walgreens.com/benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
