Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Somerset, MA

21d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor. It provides foundational and advanced instruction, learning activities, resources, and on-the-job experience to prepare participants to become Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technicians and maintain the skills required in pharmacy care. Walgreens provides training for both newcomers and experienced pharmacy workers. Under the pharmacist’s direct supervision, the role assists in the practice of pharmacy and other Pharmacy Department duties in accordance with applicable regulations and company policies. It uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a positive customer experience. PTCB-certified technicians may also assist and coach other pharmacy technicians and cashiers in using pharmacy systems and pharmacy cash registers.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and performance of Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist and coach pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to provide a positive customer experience.
Model customer-service best practices and develop strong relationships with valuable customers.
Follow the Pharmacy Code of Conduct and applicable state, federal, and company policies.
Enter patient and drug information accurately; retrieve, count, and pour drugs; verify medicines and check for possible interactions; and assist pharmacists with scheduling and workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-management and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales at the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
Maintain the Pharmacy Department’s supplies, cleanliness, orderliness, and appearance.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.