Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy skills and prepare participants to pursue Pharmacy Technician Certification Board (PTCB) certification. Walgreens trains both new and experienced pharmacy workers. Under the pharmacist’s direct supervision and in accordance with applicable laws and company policies, the role assists with pharmacy practice and department duties. It uses pharmacy systems to obtain patient and drug information and process prescriptions, supports customer service, and may coach pharmacy technicians and cashiers in pharmacy systems and register operation if PTCB certified.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist with pharmacy practice and other Pharmacy Department duties under direct supervision and in accordance with state, federal, and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
- Enter patient and drug information, retrieve, count, and pour medications, verify medicines, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required.
- Help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with local healthcare providers and organizations through medical-provider outreach and detailing.
- Keep the Pharmacy Department supplied, clean, neat, and orderly.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the Manager, obtain continuing education credits, and maintain healthcare and pharmacy knowledge and skills.
- Greet and assist customers and patients, resolve issues, and answer questions to promote a positive customer experience.
- Model and share customer-service practices with team members, including courteous interpersonal habits and proactive assistance.
- Develop strong relationships with valuable customers.
- If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operation and cashiers in pharmacy-register operation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
