Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • La Vergne, TN

2d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices support pharmacists under direct supervision and in accordance with state and federal regulations and company policies. The role focuses on patient care and customer service, prescription processing, pharmacy operations, and developing the skills needed to become a certified pharmacy technician. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, with courses, learning activities, resources, and on-the-job experience intended to prepare apprentices for PTCB certification.

Technicians use pharmacy systems to obtain patient and drug information and process prescriptions. They support prescription dispensing, workflow, cash handling, inventory, clerical tasks, and customer assistance. Depending on certification and assigned duties, they may also coach pharmacy technicians and cashiers, assist with clinical services, and support outreach to local health care providers. The role requires maintaining pharmacy knowledge and completing required training and continuing education.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
• Attend requested training and acquire continuing education credits.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with applicable regulations and company policies.
• Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
• Retrieve, count, and pour pharmaceutical drugs; verify prescriptions and check for possible interactions.
• Assist pharmacists in scheduling and maintaining workflow.
• Report prescription errors promptly to the pharmacist and follow company error-reporting and Quality Improvement Program procedures.
• Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Register related sales on the assigned cash register and collect and handle cash as required.
• Engage customers and patients, answer questions, resolve issues, help locate over-the-counter products, and deliver a positive customer experience.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims in a timely manner and perform other assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription-drug goods.
• Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, as required.
• Support coordination of clinical services with Walgreens healthcare clinics and external providers.
• Assist with relationships and outreach to local medical professionals and health-related organizations, including physicians, nurses, retirement homes, and nursing homes.
• Help maintain a stocked, clean, neat, and orderly Pharmacy Department.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend manager-requested training, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.
• If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed