Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Decatur, IL

14d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. The role assists pharmacists, under direct supervision and in accordance with state and federal regulations and Company policies, with pharmacy practice and other Pharmacy Department duties. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions, and deliver a distinctive customer experience. Walgreens provides an earn-while-you-learn Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience intended to build foundational and advanced pharmacy skills and prepare participants to become certified pharmacy technicians. The position earns and maintains PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned. The role includes prescription processing, customer service, cash-register and clerical duties, inventory support, and assistance with clinical services as required. Technicians attend requested training, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments. The position requires fluency in English and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, with pharmacy practice and other Pharmacy Department duties in accordance with state and federal regulations and Company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and registers.
Engage customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer-service best practices.
Develop strong relationships with valuable customers.
Comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring drugs, verifying medication, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow Company error policies and the Quality Improvement Program.
Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection practices and file claims for overages, shortages, order errors, or damaged prescription-drug goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist Pharmacy leadership in maintaining relationships with local medical and healthcare communities through provider detailing and outreach to health groups and care facilities.
Help maintain the Pharmacy Department's supplies, cleanliness, orderliness, and appearance.
Comply with Company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; earn PTCB certification as a condition of promotion to senior technician if not already certified.
Attend training requested by the Manager, acquire continuing education credits, and maintain pharmacy and healthcare knowledge and skills.