Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Fergus Falls, MN

8d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The role assists pharmacists under direct supervision and in accordance with state and federal regulations and company policies. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions, and help deliver a positive customer experience. Walgreens provides an earn-while-you-learn Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience intended to build foundational and advanced pharmacy skills and help participants pursue PTCB certification and maintain the skills required in pharmacy care. Applicants may be new to pharmacy work or experienced technicians. The role also includes pharmacy operations, prescription processing, cash register duties, inventory support, clerical work, and assistance with clinical services as required. Technicians attend requested training, maintain relevant knowledge and skills, and earn and maintain PTCB certification through the designated training program and/or state-required certification or registration. Compensation depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills to accurately count, measure, and weigh medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision with the practice of pharmacy and other Pharmacy Department duties, in accordance with applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information, process prescriptions, and ensure information is entered correctly.
When PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy cash register operations.
Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
Develop strong relationships with valuable customers.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error and Quality Improvement Program policies and procedures.
Register related sales, collect and handle cash as required, and help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Help maintain the Pharmacy Department’s supplies, cleanliness, neatness, and orderly appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.