Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Goleta, CA

22d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices support pharmacists under direct supervision and help provide patient-centered pharmacy care. The apprenticeship is an “earn while you learn” training program recognized by ASHP and the Department of Labor. It provides foundational and advanced pharmacy knowledge, learning activities, resources, and on-the-job experience to prepare participants for Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while assisting with other Pharmacy Department duties in accordance with state and federal regulations and company policies. Technicians interact with customers and patients, build relationships, support pharmacy operations and inventory, and may assist with clinical services. PTCB-certified technicians may also coach pharmacy technicians and cashiers in pharmacy systems and register operations.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
Provide a positive customer experience by greeting and assisting customers and patients, resolving issues, answering questions, and modeling customer-service best practices.
Build relationships with valuable customers and support relationships with local medical providers and community organizations.
Enter patient and drug information; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow, and promptly report prescription errors while following company error and Quality Improvement Program procedures.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register sales, collect and handle cash, help customers locate over-the-counter products, and handle telephone calls that do not require the pharmacist’s personal attention.
Process and resubmit manual third-party prescription claims and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; handle claims related to shipment overages, shortages, order errors, and damaged prescription drugs.
Maintain knowledge of asset-protection techniques and help keep the Pharmacy Department stocked, clean, neat, and orderly.
May assist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Complete special assignments and other duties as assigned; comply with company policies and maintain respectful coworker relationships.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.