Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Under the pharmacist’s direct supervision, the role supports the practice of pharmacy and performs other Pharmacy Department duties in accordance with state and federal regulations and company policies. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions, and deliver a distinctive customer experience. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience intended to build foundational and advanced pharmacy technician skills and prepare participants for PTCB certification. The role requires earning and maintaining PTCB certification through the designated training program and/or any state-required certification or registration; otherwise, PTCB certification is a condition of promotion to senior technician.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under supervision in the practice of pharmacy and perform Pharmacy Department duties in accordance with applicable regulations and company policies.
- Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
- Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures for pharmacy errors and the Quality Improvement Program.
- Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales on an assigned cash register and collect and handle cash as required.
- Assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
- Help maintain a stocked, clean, neat, and orderly Pharmacy Department.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training requested by the Manager, earn continuing education credits, and maintain pharmacy and healthcare knowledge and skills.
- Engage customers and patients, greet them, offer assistance, resolve issues, and answer questions.
- Model customer service best practices, including courteous interpersonal habits and proactive assistance, and develop strong relationships with valuable customers.
- If PTCB certified, assist with and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
