Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced skills and help participants work toward Pharmacy Technician Certification Board (PTCB) certification and a portable, nationally recognized credential. Walgreens provides training for both new and experienced pharmacy workers. Under a pharmacist’s direct supervision, the role assists in pharmacy practice in accordance with state and federal regulations and company policies. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy operations, and delivers a distinctive customer experience. PTCB-certified technicians may also assist with coaching pharmacy technicians on pharmacy systems and cashiers on pharmacy registers.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.
- Work under direct pharmacist supervision and follow applicable state and federal regulations and company policies.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision and in accordance with state, federal, and company requirements; follow the Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
- Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error policies and the Quality Improvement Program.
- Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required.
- Help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
- Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
- Maintain pharmacy supplies and ensure the department is clean, neat, orderly, and appropriately stocked.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Greet and assist customers and patients, resolve issues, answer questions, and build relationships with valuable customers.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend manager-requested training, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
