Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•University City, MO

17d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The role supports the pharmacist under direct supervision and in accordance with state and federal regulations and company policies. The apprenticeship is an “earn while you learn” training program recognized by ASHP and the Department of Labor, intended to provide foundational and advanced knowledge, skills, and on-the-job experience toward becoming a PTCB-certified Pharmacy Technician. Walgreens provides training, learning activities, resources, technology, and career support. The role also includes customer service, prescription processing, pharmacy operations, inventory support, and ongoing training and professional development.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in pharmacy practice and other Pharmacy Department duties, following state, federal, and company requirements.
Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve, count, and pour medications, verify medicines, and check for possible interactions.
If PTCB certified, assist with and coach pharmacy technicians using pharmacy systems and cashiers using pharmacy cash registers.
Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Develop strong relationships with valuable customers and support a positive customer experience.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Report prescription errors immediately to the pharmacist on duty and follow company error procedures and the Quality Improvement Program.
Assist the pharmacist with scheduling and maintaining workflow.
Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; use asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.