Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Freeport, NY

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy technician skills and prepare participants to earn Pharmacy Technician Certification Board (PTCB) certification and maintain the skills needed in pharmacy care. It provides a nationally recognized, portable credential and an entry point to a healthcare career. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and medication information and process prescriptions, while delivering a distinctive customer experience. PTCB-certified technicians may also help coach pharmacy technicians and cashiers in operating pharmacy systems and registers. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration. Otherwise, PTCB certification is required as a condition of promotion to senior technician. Employees attend requested training, earn continuing education credits, and maintain current healthcare and pharmacy knowledge. The posting notes that compensation depends on factors including geography, skills, education, and experience, and that the role remains open until filled.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is a condition of promotion to senior technician.
Must attend training requested by the Manager and acquire continuing education credits.

Nice To Haves

Six months of retail experience preferred.
Prior work experience with Walgreens preferred.
Good math skills for accurately counting, measuring, and weighing medications preferred.
Good computer skills preferred.
Knowledge of store inventory control preferred.
PTCB certification preferred.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model Walgreens customer-service practices.
Build relationships with valuable customers and maintain respectful relationships with coworkers.
Assist the pharmacist under supervision and in accordance with applicable laws, regulations, and company policies.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company error-management and Quality Improvement Program policies, including Good Faith Dispensing requirements.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Assist with pharmacy inventory tasks, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection procedures and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help develop and maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Keep the Pharmacy Department supplied, clean, neat, and orderly.
Follow company policies and procedures and complete special assignments and other duties as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend requested training and earn continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current developments.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy register operations.