Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Under a pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the role supports pharmacy practice, prescription processing, pharmacy operations, and customer service. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy technician skills and prepare employees for PTCB certification. Employees are expected to earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is otherwise a condition of promotion to senior technician.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; ensure information is entered correctly.
- Retrieve, count, and pour pharmaceutical drugs, verify medicines, and check for possible interactions.
- If PTCB certified, assist with and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
- Engage customers and patients, greet them, offer assistance with products and services, resolve issues, answer questions, and build relationships with valuable customers.
- Model customer service best practices and Walgreens service traits, including proactive assistance and service until the customer is satisfied.
- Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy, and report prescription errors immediately to the pharmacist on duty.
- Assist pharmacists with scheduling and maintaining workflow.
- Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for overages, shortages, order errors, or damaged prescription drugs.
- May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help develop and maintain relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
- Help maintain the Pharmacy Department by ensuring supplies are adequate and the area is clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend requested training and obtain continuing education credits.
- Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
