Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Lake Saint Louis, MO

5d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Under a pharmacist’s direct supervision, the role assists with the practice of pharmacy and other Pharmacy Department duties in accordance with applicable regulations and company policies. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions, and deliver a distinctive customer experience. Walgreens offers an earn-while-you-learn Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy skills and prepare participants to pursue Pharmacy Technician Certification Board (PTCB) certification. Technicians earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements; PTCB certification is a condition of promotion to senior technician if not already earned. The position also includes customer service, prescription processing, pharmacy workflow support, sales transactions, inventory activities, clerical work, and assistance with clinical services as needed. Walgreens provides training and continuing education opportunities to help employees maintain pharmacy and healthcare knowledge and skills.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and registers.
Engage customers and patients, offer assistance with products and services, resolve customer issues, answer questions, and build relationships with valuable customers.
Model customer service best practices, including courteous interpersonal habits and proactive assistance.
Enter patient and drug information accurately, fill prescriptions by retrieving, counting, and pouring medications, verify medication accuracy, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain awareness of asset-protection techniques and file claims for shipment overages, shortages, order errors, and damaged prescription-drug goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local healthcare providers and community organizations through provider detailing and outreach.
Keep the Pharmacy Department stocked, clean, neat, and orderly, and assist with interior and exterior maintenance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements; attend requested training and acquire continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including awareness of current news and developments.