Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Under a pharmacist’s direct supervision, the role assists with the practice of pharmacy and other Pharmacy Department duties in accordance with state and federal regulations and Company policies. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy technician knowledge and skills and support progress toward Pharmacy Technician Certification Board (PTCB) certification. Technicians are expected to earn and maintain PTCB certification through the designated program and/or any state-required certification or registration, or to earn PTCB certification as a condition of promotion to senior technician. The role also delivers customer service, processes prescriptions using pharmacy systems, supports pharmacy operations and inventory management, and may assist with clinical services. The position requires fluency in English and willingness to work a flexible schedule, including evening and weekend hours.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision in the practice of pharmacy and in other Pharmacy Department duties, following state and federal regulations and Company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve, count and pour medications, verify medicines, and check for possible interactions.
- If PTCB certified, assist with and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
- Engage customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer-service best practices.
- Develop strong relationships with valuable customers.
- Review and comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow Company error-reporting and Quality Improvement Program procedures.
- Register related sales on the assigned cash register and collect and handle cash as required.
- Help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection practices and file claims for overages, shortages, order errors, or damaged prescription-drug goods.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and facilities.
- Maintain the Pharmacy Department's supplies, cleanliness, neatness, and orderly appearance.
- Comply with Company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend requested training and obtain continuing education credits.
- Maintain knowledge and skills in healthcare and pharmacy, including current developments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
