Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Brookfield, WI

4d•Onsite

About The Position

Walgreens Pharmacy Technician Apprenticeship is an entry point to a healthcare career, offering an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy skills and prepare participants to earn Pharmacy Technician Certification Board (PTCB) certification. The role helps apprentices develop patient relationships and deliver customer-focused pharmacy service while working under a pharmacist’s direct supervision and in accordance with state and federal regulations and company policies. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions; supports prescription dispensing, pharmacy workflow, customer transactions, inventory, clerical work, and department upkeep; and may assist with clinical services. PTCB-certified technicians may also coach pharmacy technicians and cashiers in operating pharmacy systems and registers. The position requires maintaining certification or required state registration, participating in training and continuing education, and maintaining current healthcare and pharmacy knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.
Follow state and federal regulations and company policies while assisting the pharmacist under direct supervision.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions; build relationships with customers and model customer-service practices.
Assist the pharmacist in pharmacy practice under supervision and in accordance with applicable regulations, the Pharmacy Code of Conduct, and company policies.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour medications; verify that the medicine is correct and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow error-reporting and quality-improvement procedures.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; document overages, shortages, order errors, and damaged prescription-drug goods as required.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, earn continuing-education credits, and maintain pharmacy and healthcare knowledge.