Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Lewisville, TX

7d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides training, learning activities, resources, and on-the-job experience through an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program helps prepare apprentices to pursue Pharmacy Technician Certification Board (PTCB) certification and develop the knowledge and skills required for pharmacy work. Under the pharmacist’s direct supervision, the technician assists with pharmacy practice and department duties in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a positive customer experience. PTCB-certified technicians may also assist and coach pharmacy technicians using pharmacy systems and cashiers using pharmacy registers.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills, including the ability to count, measure, and weigh medications accurately.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist with pharmacy practice and other Pharmacy Department duties under direct supervision and in accordance with applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve and count medications, verify prescriptions, and check for possible interactions.
Provide customer service by greeting customers and patients, offering assistance, resolving issues, answering questions, and building relationships with valuable customers.
Model customer service best practices and Walgreens service traits for team members.
Assist with pharmacy workflow, including scheduling and maintaining workflow with pharmacists.
Immediately report prescription errors to the pharmacist on duty and follow company procedures and the Quality Improvement Program.
Follow the Walgreen Co. policy regarding Good Faith Dispensing during applicable prescription-dispensing activities.
Register related sales, operate the assigned cash register, and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider detailing and outreach.
Maintain the Pharmacy Department’s supplies and ensure the area is clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.