Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • Jacksonville, FL

3d • $17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Under a pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the role supports pharmacy operations, prescription processing, customer service, and other Pharmacy Department duties.

Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. Its courses, learning activities, resources, and on-the-job experiences provide foundational and advanced pharmacy knowledge and skills, and support participants in working toward Pharmacy Technician Certification Board (PTCB) certification. Employees are expected to earn and maintain the required certification or registration and continue developing their pharmacy knowledge and skills.

The position also contributes to inventory management, cash-register operations, clerical work, clinical-service coordination, pharmacy upkeep, and relationships with local healthcare providers. Compensation depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist in the practice of pharmacy under direct supervision and in accordance with applicable regulations and company policies.
• Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
• When PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.
• Engage customers and patients, offer assistance, resolve issues, answer questions, and deliver a positive customer experience.
• Model customer-service best practices and develop relationships with valuable customers.
• Comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medicines, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Register related sales, collect and handle cash, and help customers locate over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
• May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with local medical and healthcare providers through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
• Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
• Follow company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training requested by the manager, acquire continuing-education credits, and maintain current healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed