Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•West Liberty, KY

7d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centered pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy technician skills and prepare participants for PTCB certification. The apprenticeship provides an entry point to a healthcare career and a portable, nationally recognized credential. Under a pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the role supports pharmacy practice and department operations. Pharmacy Technicians use pharmacy systems to obtain patient and drug information and process prescriptions, while modeling a distinctive customer experience. Training and personal development include earning and maintaining PTCB certification or other required state certification or registration, attending requested training, and maintaining relevant knowledge and continuing education.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in pharmacy practice and other Pharmacy Department duties, in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve, count and pour medications, verify medicines, and check for possible interactions.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in using pharmacy cash registers.
Greet customers and patients, offer assistance with products and services, resolve customer issues, answer questions, and build relationships with valuable customers.
Model and share customer service best practices, including courteous interpersonal habits and proactive assistance.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error and Quality Improvement Program procedures.
Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection practices and file claims for Rx merchandise overages, shortages, order errors, or damage.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider outreach and detailing to healthcare groups and care facilities.
Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.