Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Village of Ilion, NY

7d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Under a pharmacist’s direct supervision, they assist with pharmacy practice and department duties in accordance with state and federal regulations and company policies. They use pharmacy systems to obtain patient and drug information and process prescriptions, and they model a distinctive customer experience. Walgreens provides an earn-while-you-learn Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy knowledge and skills and support preparation for PTCB certification. Technicians are expected to earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required for promotion to senior technician.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy and perform other Pharmacy Department duties under supervision and in accordance with applicable regulations and company policies.
Use pharmacy systems to enter and retrieve patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error policies and the Quality Improvement Program.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; identify and file claims for overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider outreach and engagement with health groups, retirement homes, nursing homes, and other forums.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
Greet and assist customers and patients, resolve issues, answer questions, and deliver a positive customer experience.
Model customer-service best practices, including courteous interpersonal habits and proactive assistance, and develop strong relationships with valuable customers.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in operating pharmacy cash registers.