Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • Rochester, NY

19h • Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, designed to build foundational and advanced pharmacy knowledge, skills, and on-the-job experience. The program supports candidates in working toward Pharmacy Technician Certification Board (PTCB) certification and a nationally recognized, portable credential.

Under the pharmacist's direct supervision and in accordance with state and federal regulations and company policy, the role assists with pharmacy practice and department duties. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions, support prescription dispensing, provide customer service, help maintain workflow and inventory, and assist with clinical services as required. PTCB-certified technicians may also coach pharmacy technicians and cashiers in pharmacy systems and register operations.

The role requires fluency in reading, writing, and speaking English, except in Puerto Rico, and a willingness to work a flexible schedule that includes evening and weekend hours. Walgreens prefers six months of retail experience, prior Walgreens experience, good math and computer skills, knowledge of store inventory control, and PTCB certification. The position remains open until filled. Compensation depends on factors including geography, skills and abilities, education, experience, and other relevant factors.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already earned.
• Comply with the Walgreen Co. Pharmacy Code of Conduct and company policies and procedures.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist, under direct supervision, in the practice of pharmacy and perform pharmacy department duties in accordance with state and federal regulations and company policies.
• Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
• Retrieve, count, and pour pharmaceutical drugs; verify medicines and check for possible interactions.
• Assist the pharmacist in scheduling and maintaining pharmacy workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company error and Quality Improvement Program procedures.
• Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register sales on the assigned cash register and collect and handle cash as required.
• Engage customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
• Share customer service practices with team members and develop relationships with valuable customers.
• Help customers locate over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Apply asset protection techniques and file claims for pharmacy merchandise overages, shortages, order errors, or damaged goods.
• Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, when required.
• Help coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with the local medical community through provider outreach and detailing.
• Help ensure the Pharmacy Department is adequately supplied, clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training requested by the manager, acquire continuing education credits, and maintain knowledge of healthcare and pharmacy developments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed