Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Westbrook, ME

19d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program provides foundational and advanced pharmacy knowledge, skills, and on-the-job experience to support progress toward Pharmacy Technician Certification Board (PTCB) certification and a career in health care. Under the pharmacist’s direct supervision, the role assists with the practice of pharmacy and other Pharmacy Department duties in accordance with state and federal regulations and company policies. It uses pharmacy systems to obtain patient and drug information and process prescriptions, and delivers a distinctive customer experience. Duties may also include prescription processing and dispensing support, customer service, cash handling, clerical work, inventory activities, clinical-service support, and maintaining the Pharmacy Department. The technician earns and maintains applicable certification or registration, attends requested training, and keeps pharmacy knowledge and skills current.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision with the practice of pharmacy and other Pharmacy Department duties in accordance with state, federal, and company requirements.
Use pharmacy systems to obtain patient and drug information and process prescriptions; ensure information is entered correctly.
Retrieve, count, and pour pharmaceutical drugs, verify medications, and check for possible interactions.
Assist with pharmacist scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash, and help customers locate over-the-counter products.
Answer telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
As needed, assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and organizations through provider outreach and detailing.
Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge and skills.
Greet and assist customers and patients, resolve issues, answer questions, and build relationships with valuable customers.
Model and share customer-service best practices, including courtesy, proactive assistance, identifying customer needs, and serving customers until satisfied.