Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Amarillo, TX

20d

About The Position

As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you will interact with customers and develop patient relationships in a patient-centric pharmacy environment. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced skills, prepare participants for certification by the Pharmacy Technician Certification Board (PTCB), and support continued development in pharmacy care. The program is intended to provide an entry point to a healthcare career and a nationally recognized, portable credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the position assists with pharmacy practice and department duties. It uses pharmacy systems to obtain patient and drug information and process prescriptions. When PTCB certified, the technician may also assist with and coach pharmacy technicians and cashiers in pharmacy systems and cash-register operations. The role models and delivers a distinctive customer experience while supporting pharmacy operations, inventory, clinical services, and professional development.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.
Work under the pharmacist’s direct supervision and comply with applicable state and federal regulations and company policies.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions; build relationships with valuable customers and model customer-service best practices.
Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company policies; comply with the Walgreens Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter and verify patient and drug information, retrieve and count medications, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
Register sales on an assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform clerical duties as assigned.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers and healthcare groups through provider outreach and detailing, including outreach to retirement and nursing homes.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, obtain continuing education credits, and maintain healthcare and pharmacy knowledge and skills.