Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Elkins Park, PA

13d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience intended to build foundational and advanced pharmacy technician knowledge and skills, prepare participants for Pharmacy Technician Certification Board (PTCB) certification, and support their career development. Under the pharmacist’s direct supervision, the technician assists in pharmacy practice and department duties in accordance with applicable state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy workflow and inventory, and delivers customer service. Technicians earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is otherwise a condition of promotion to senior technician.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and in other Pharmacy Department duties, following state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve, count, and pour medications, verify medicines, and check for possible interactions.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy cash register operation.
Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and build relationships with valuable customers.
Model and share customer-service practices with team members, including proactive assistance and attentive, courteous service.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Support pharmacy workflow and scheduling, and promptly report prescription errors to the pharmacist while following error and Quality Improvement Program procedures.
Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection practices and file claims for overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Help keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend manager-requested training, obtain continuing education credits, and maintain pharmacy and healthcare knowledge.