Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Waterloo, NY

2d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides training, technology, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy skills and prepare employees to become certified pharmacy technicians. The apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor, designed to help participants work toward Pharmacy Technician Certification Board (PTCB) certification and maintain the skills needed in pharmacy care. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and medication information and process prescriptions, supports pharmacy operations and inventory management, and provides a positive customer experience. Technicians earn and maintain PTCB certification through the designated training program and/or any state-required certification or registration; PTCB certification is otherwise required as a condition of promotion to senior technician.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in pharmacy practice and other Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve, count and pour medications, verify medications, and check for possible interactions.
Assist with scheduling and maintaining pharmacy workflow.
Report prescription errors immediately to the pharmacist on duty and follow company procedures for pharmacy errors and the Quality Improvement Program.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection practices and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and health organizations through provider outreach and detailing.
Help keep the Pharmacy Department supplied, clean, neat, and orderly.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
Develop strong relationships with valuable customers.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.