Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Jensen Beach, FL

3d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices assist pharmacists under direct supervision and in accordance with state and federal regulations and company policies. The role is patient- and customer-focused, using pharmacy systems and current technology to obtain patient and drug information, process prescriptions, and support pharmacy operations. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor, designed to develop the knowledge, skills, and on-the-job experience needed to pursue Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. Technicians engage customers, resolve questions and issues, build relationships, and help provide a positive customer experience. Duties also include prescription processing, cash register transactions, inventory support, clerical work, workflow assistance, and maintaining the pharmacy’s appearance. Depending on qualifications and business needs, the role may also support clinical services and outreach to local healthcare providers. The employee earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration. Training and continuing education may be required to maintain pharmacy and healthcare knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already earned.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in pharmacy practice and other Pharmacy Department duties, following applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
If PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.
Greet customers and patients, offer assistance, answer questions, resolve issues, and model customer-service best practices.
Build strong relationships with valuable customers.
Enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment overages, shortages, order errors, and damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens clinics and external providers.
Help maintain relationships with local healthcare providers and conduct outreach to health groups and care facilities to support growth opportunities.
Keep the Pharmacy Department stocked, clean, neat, and orderly, and support interior and exterior maintenance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, acquire continuing education credits, and maintain current pharmacy and healthcare knowledge.