Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Rockingham, VT

6d•$17 - $23•Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy, interacting with customers and building patient relationships. Under a pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, they assist in pharmacy practice and other Pharmacy Department duties. They use pharmacy systems to access patient and medication information and process prescriptions, while providing a distinctive customer experience. Walgreens provides an earn-while-you-learn Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced knowledge and skills, prepare participants for Pharmacy Technician Certification Board (PTCB) certification, and support the high skill level required in pharmacy care. The training is intended to provide a nationally recognized, portable credential and a pathway to career advancement. The role is open to people new to pharmacy work as well as experienced technicians. The position also involves customer service, prescription processing, cash-register and sales duties, inventory support, clerical work, pharmacy workflow assistance, and, where required, assistance with clinical services. Employees attend requested training, maintain relevant knowledge and skills, and earn and maintain PTCB certification through the designated program and/or any state-required certification or registration. PTCB certification is otherwise required as a condition of promotion to senior technician. Compensation depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled; benefits information is available through Walgreens’ benefits website.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies; perform other Pharmacy Department duties as assigned.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist and coach pharmacy technicians using pharmacy systems and cashiers using pharmacy registers.
Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices and Walgreens service traits.
Develop strong relationships with valuable customers.
Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
Enter patient and drug information accurately, fill prescriptions by retrieving, counting, and pouring medications, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales at the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; use asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with the local medical community through provider outreach and engagement with health groups and care facilities.
Maintain adequate supplies and help keep the Pharmacy Department clean, neat, orderly, and in good condition.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing-education credits, and maintain knowledge and skills in healthcare and pharmacy, including current developments.