Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Maple Grove, MN

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy skills, prepare apprentices for Pharmacy Technician Certification Board (PTCB) certification, and support their career development. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with coaching pharmacy technicians and cashiers on pharmacy systems and registers. The position delivers customer service and supports prescription processing, workflow, inventory, clinical services, and pharmacy department upkeep. Compensation depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise obtained.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour medications; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and maintaining pharmacy workflow.
Immediately report prescription errors and follow company procedures and the Quality Improvement Program.
Follow Good Faith Dispensing policies during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products and answer customer questions or resolve issues.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; address shipment discrepancies or damaged goods involving prescription drugs.
Assist with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through detailing and outreach.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, earn continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.
When PTCB certified, assist with and coach pharmacy technicians and cashiers in pharmacy systems and cash register operations.
Model and deliver a distinctive customer experience, including greeting customers, offering assistance, and using Walgreens service practices.