Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The role supports the pharmacist under direct supervision and in accordance with applicable state and federal regulations and company policies. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions, while contributing to customer service, pharmacy operations, inventory activities, and other departmental duties. Walgreens offers an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience intended to develop foundational and advanced pharmacy technician skills and prepare participants for PTCB certification. Technicians are expected to earn and maintain PTCB certification through the designated program and/or meet state certification or registration requirements; PTCB certification is a condition of promotion to senior technician if not already earned. The role also includes customer engagement, prescription processing, cash register duties, handling routine calls, assisting with workflow and inventory, and supporting clinical services when required. The position requires willingness to work a flexible schedule, including evenings and weekends.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy cash registers.
- Deliver a distinctive customer experience by greeting and assisting customers and patients, resolving issues, answering questions, sharing service best practices, and developing relationships with valuable customers.
- Enter patient and drug information accurately, fill prescriptions by retrieving, counting, and pouring medications, verify medicine accuracy, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program.
- Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset protection procedures and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- When required, assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with the local medical community through provider outreach and other activities intended to support growth opportunities.
- Help maintain the Pharmacy Department’s supplies and keep the area clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements; otherwise earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
