Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Shelbyville, KY

19d•$17 - $23

About The Position

Walgreens Pharmacy Technician and Pharmacy Technician Apprentice positions focus on patient-centered service and building relationships with customers. Walgreens provides training, technology, learning activities, and on-the-job experience to help employees develop the skills needed for pharmacy work and pursue Pharmacy Technician Certification Board (PTCB) certification. Its apprenticeship training program is recognized by ASHP and the Department of Labor and is designed to support employees in earning a nationally recognized credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department operations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports prescription dispensing and workflow, provides customer service, and may assist with clinical services. Employees complete required training and maintain applicable certification or registration.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required for promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in pharmacy practice and other Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist with and coach pharmacy technicians and cashiers in using pharmacy systems and registers.
Greet and assist customers and patients, resolve issues, answer questions, model customer service best practices, and build relationships with valuable customers.
Enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines and check for possible interactions; and assist with scheduling and maintaining workflow.
Report prescription errors promptly to the pharmacist and follow company error policies and the Quality Improvement Program.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register sales, handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection procedures and file claims for shipment discrepancies or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and community organizations through provider detailing and outreach.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge and skills.