Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices assist pharmacists under direct supervision and in accordance with state and federal regulations and company policies. The role is patient-centric and involves interacting with customers, building patient relationships, and delivering a distinctive customer experience. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor, designed to build foundational and advanced pharmacy knowledge and on-the-job skills while preparing participants for Pharmacy Technician Certification Board (PTCB) certification. The program provides a portable credential and supports career advancement. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions. They may also coach pharmacy technicians in pharmacy-system operations and cashiers in operating pharmacy cash registers if PTCB certified. The position includes prescription processing, customer service, pharmacy operations, inventory support, clerical duties, and assistance with clinical services, as assigned. Technicians earn and maintain PTCB certification through the designated training program and/or required state certification or registration, attend requested training, and maintain relevant healthcare and pharmacy knowledge.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies; comply with the Pharmacy Code of Conduct.
- Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
- Fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-handling and Quality Improvement Program procedures.
- Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on an assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
- Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
- Develop strong relationships with valuable customers and maintain respectful relationships with coworkers.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Support relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
- Keep the Pharmacy Department stocked, clean, neat, and orderly.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the Manager, acquire continuing education credits, and maintain pharmacy and healthcare knowledge and skills.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
