Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Under a pharmacist’s direct supervision, the role supports pharmacy practice and department operations in accordance with state and federal regulations and company policies. The position includes a Walgreens “earn while you learn” training program recognized by ASHP and the Department of Labor, designed to build foundational and advanced pharmacy knowledge and on-the-job skills and help participants pursue Pharmacy Technician Certification Board (PTCB) certification. Walgreens provides training, learning activities, resources, and support for new and experienced pharmacy workers. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions; assists pharmacists with workflow and other pharmacy duties; and delivers customer service. Duties may also include handling sales and cash, telephone calls, third-party claims, inventory, shipment, and pharmacy upkeep. The role may support clinical services and coordination with healthcare providers. The technician earns and maintains PTCB certification through the designated training program and/or required state certification or registration, attends requested training, and maintains continuing education and current pharmacy knowledge.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
- When PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.
- Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
- Model customer-service best practices and develop relationships with valuable customers.
- Enter patient and drug information; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-management and Quality Improvement Program procedures.
- Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required.
- Assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
- May assist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinating services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with the local medical community through provider outreach and detailing to healthcare groups and facilities.
- Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the manager, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
