Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•McLean, VA

7d•$18 - $25

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy skills and prepare participants to pursue Pharmacy Technician Certification Board (PTCB) certification. Walgreens provides training to both new and experienced pharmacy workers. Under a pharmacist’s direct supervision and in accordance with applicable state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The position uses pharmacy systems to process prescriptions and obtain patient and drug information, and delivers customer service. PTCB-certified technicians may also coach pharmacy technicians on pharmacy systems and cashiers on pharmacy registers.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already earned.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model customer-service best practices and develop relationships with valuable customers.
Assist the pharmacist in pharmacy practice under supervision and comply with the Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions, including retrieving, counting, and pouring medications, verifying medicines, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow pharmacy error and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; handle claims for overages, shortages, order errors, and damaged prescription-drug goods.
Assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with the local medical community through provider detailing and outreach to healthcare groups and facilities.
Maintain adequate pharmacy supplies and keep the department clean, neat, orderly, and in good condition.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.