Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Rio Rancho, NM

3d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy knowledge and skills, prepare participants for PTCB certification, and support their development and maintenance of pharmacy-care skills. Under a pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy operations and customer service, and may help with clinical services. Technicians earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required for promotion to senior technician.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and in other Pharmacy Department duties, in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy-register operations.
Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions; model customer-service practices and develop relationships with valuable customers.
Enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow, and immediately report prescription errors while following company error-reporting and Quality Improvement Program policies.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable dispensing activities.
Register related sales on an assigned cash register and collect and handle cash; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform clerical duties assigned by the Pharmacy Manager.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; use asset-protection techniques and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare providers and community groups.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend requested training and obtain continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including awareness of current news and developments.