Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy skills and prepare apprentices to become PTCB-certified Pharmacy Technicians. Under the pharmacist’s direct supervision, the technician assists in the practice of pharmacy and performs other Pharmacy Department duties in accordance with applicable state and federal regulations and Company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and models a distinctive customer experience. Training and ongoing development include earning and maintaining PTCB certification through the designated training program and/or state-required certification or registration, attending requested training, and maintaining relevant healthcare and pharmacy knowledge.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist in the practice of pharmacy under direct supervision and in accordance with state, federal, and Company policies.
- Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
- Fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately to the pharmacist on duty and follow Company procedures related to pharmacy errors and the Quality Improvement Program.
- Follow the Company's Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales on the assigned cash register and collect and handle cash as required.
- Engage customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
- Model customer service best practices and develop strong relationships with valuable customers.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Process and resubmit manual third-party prescription claims and perform assigned clerical duties.
- Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; handle claims involving overages, shortages, order errors, or damaged prescription drugs.
- Maintain knowledge of Company asset-protection techniques.
- May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with the local medical community through provider outreach and related activities.
- Help keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
- Maintain respectful relationships with coworkers, comply with Company policies and procedures, and complete special assignments as directed.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
- If PTCB certified, assist with and coach pharmacy technicians in pharmacy system operations and cashiers in pharmacy cash-register operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
