Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Oak Creek, WI

3d•Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience intended to build foundational and advanced pharmacy skills and prepare participants to pursue Pharmacy Technician Certification Board (PTCB) certification and maintain the skills needed in the pharmacy care industry. The program provides a nationally recognized, portable credential and an entry point to a healthcare career. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the role assists with pharmacy practice and other Pharmacy Department duties. It uses pharmacy systems to obtain patient and drug information and process prescriptions. The position also helps deliver a positive customer experience, supports pharmacy operations and inventory, and completes training and professional development. PTCB-certified technicians may assist and coach pharmacy technicians and cashiers in the use of pharmacy systems and pharmacy cash registers.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already earned.
Work under the pharmacist’s direct supervision and follow applicable state and federal regulations and company policies.

Nice To Haves

Six months of retail experience preferred.
Prior Walgreens work experience preferred.
Good math skills for accurately counting, measuring, and weighing medications preferred.
Good computer skills preferred.
Knowledge of store inventory control preferred.
PTCB certification preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve customer issues.
Model and share customer-service practices, build relationships with valuable customers, and provide assistance through to customer satisfaction.
Assist the pharmacist under supervision and in accordance with state, federal, and company policies; comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter patient and drug information, ensure entries are correct, retrieve and count medications, fill prescriptions, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; use asset-protection techniques and file claims for shipment overages, shortages, order errors, and damaged prescription-drug goods.
May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider outreach and contact with healthcare groups and care facilities.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.