Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Lake Elsinore, CA

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centered pharmacy, interacting with customers and developing patient relationships. The apprenticeship offers an entry point into health care through Walgreens’ “earn while you learn” Pharmacy Technician Training Program, recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to build foundational and advanced skills and prepare participants to earn a Pharmacy Technician Certification Board (PTCB) credential. Under the pharmacist’s direct supervision, the technician assists in the practice of pharmacy in accordance with applicable laws and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports other Pharmacy Department duties. The technician also provides customer service, assists with pharmacy operations and inventory, and maintains the department’s condition and supplies. PTCB-certified technicians may assist with and coach pharmacy technicians and cashiers on pharmacy systems and registers.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Ability to assist in pharmacy practice under direct pharmacist supervision and in accordance with state and federal regulations and company policies.
PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.

Nice To Haves

Six months of retail experience preferred.
Prior work experience with Walgreens preferred.
Good math skills for accurately counting, measuring, and weighing medications preferred.
Good computer skills preferred.
Knowledge of store inventory control preferred.
PTCB certification preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions; build relationships with valuable customers and model Walgreens customer-service practices.
Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company policies; comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter patient and drug information, process prescriptions, retrieve and count or pour medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow error and Quality Improvement Program procedures.
Register related sales on an assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription-drug goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical providers and conducting outreach to health groups and care facilities.
Help maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful relationships with coworkers, and complete assigned special projects and other tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, obtain continuing education credits, and maintain knowledge and skills in health care and pharmacy.