Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Elk River, MN

9d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. The role assists pharmacists under direct supervision and in accordance with state and federal regulations and company policies. Employees use pharmacy systems to obtain patient and drug information and process prescriptions, and deliver a positive customer experience. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, with courses, learning activities, resources, and on-the-job experience intended to prepare participants for Pharmacy Technician Certification Board (PTCB) certification and career advancement. The position supports prescription processing and dispensing, pharmacy workflow, customer service, inventory, clerical work, and pharmacy department upkeep. It also includes earning and maintaining PTCB certification through the designated training program and/or any state-required certification or registration, attending requested training, and maintaining relevant healthcare and pharmacy knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision and in accordance with state, federal, and company requirements, in the practice of pharmacy and other Pharmacy Department duties.
Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information correctly and, if PTCB certified, assist with and coach pharmacy technicians and cashiers in pharmacy systems and register operations.
Greet and assist customers and patients, resolve issues, answer questions, model customer service practices, and develop relationships with valuable customers.
Retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company policies and procedures for pharmacy errors and the Quality Improvement Program.
Follow the company Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales, collect and handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection practices and file claims for shipment discrepancies or damaged prescription drugs.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
Maintain the Pharmacy Department's supplies, cleanliness, neatness, and orderly appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.