Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Pleasant Hill, CA

About The Position

Walgreens Pharmacy Technician and Pharmacy Technician Apprentice roles focus on patient-centered service and building strong relationships with customers. The apprenticeship offers an entry point into health care through an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience intended to prepare participants to become Pharmacy Technician Certification Board (PTCB) certified and develop the skills needed for pharmacy care work. Under a pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy operations, obtains patient and drug information, and processes prescriptions. The role also supports customer service, cash-register transactions, workflow, inventory, clerical tasks, and pharmacy department upkeep. Depending on certification and assignment, the technician may coach other pharmacy technicians and cashiers or assist with clinical services.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills, including the ability to count, measure, and weigh medications accurately.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model customer-service best practices and develop relationships with valuable customers.
Assist the pharmacist in the practice of pharmacy under supervision and in accordance with regulations and company policy.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour medications; verify prescription accuracy and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors promptly and follow company error-handling and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Follow asset-protection practices and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with local medical professionals and organizations through provider outreach and other assigned activities.
Help maintain a stocked, clean, neat, and orderly Pharmacy Department.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, acquire continuing education credits, and maintain knowledge and skills in health care and pharmacy.