Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Anderson, IN

22h

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices provide patient-centered service, build relationships with customers, and support pharmacists under direct supervision in accordance with state and federal regulations and company policies. The apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor. It provides foundational and advanced instruction and on-the-job experience to prepare participants for Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while assisting with pharmacy operations, customer service, inventory, clerical tasks, and other assigned duties. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and registers. The position requires English fluency and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not already earned.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with applicable regulations and company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing requirements during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Model customer service best practices and develop relationships with valuable customers.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription-drug goods.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider outreach and detailing.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.