Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices support pharmacists under direct supervision and in accordance with state and federal regulations and company policies. The role is patient- and customer-focused, using pharmacy systems to obtain patient and drug information and process prescriptions while providing a positive customer experience. Walgreens offers an earn-while-you-learn Pharmacy Technician Training Program recognized by ASHP and the Department of Labor, with courses, learning activities, resources, and on-the-job experience intended to build foundational and advanced pharmacy skills and support progress toward PTCB certification. The role is open to people new to pharmacy work as well as experienced pharmacy technicians. The position includes prescription processing, customer service, cash register and clerical work, pharmacy workflow support, inventory activities, and assistance with clinical services when needed. Technicians are expected to maintain required certification or registration, attend requested training, and keep their healthcare and pharmacy knowledge current.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with applicable regulations and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist with and coach pharmacy technicians in using pharmacy systems and cashiers in using pharmacy cash registers.
- Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
- Develop strong relationships with valuable customers and support relationships with local medical and healthcare providers through detailing and outreach.
- Enter patient and drug information accurately; retrieve, count, and pour pharmaceutical drugs; verify medicines and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program.
- Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain the Pharmacy Department’s supplies, cleanliness, orderliness, and appearance.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
