Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Zionsville, IN

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced skills, prepare apprentices for PTCB certification, and support the ongoing skill development required in pharmacy care. The program is intended to provide an entry point to a healthcare career and a nationally recognized, portable credential. Under the pharmacist’s direct supervision and in accordance with applicable state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports prescription fulfillment and workflow, helps customers, performs register and clerical duties, and contributes to inventory management and pharmacy maintenance. Technicians also support clinical services when required and maintain relationships with local healthcare providers. The role requires earning and maintaining PTCB certification through the designated training program and/or state-required certification or registration. Training and continuing education are part of the position. The schedule may be flexible and include evening and weekend hours. Compensation depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role remains open until filled.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is a condition of promotion to senior technician.
Must follow applicable state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist, under direct supervision, in pharmacy practice in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions, ensuring information is entered correctly.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions while filling prescriptions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program policies.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Greet customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
Share customer-service best practices with team members and develop relationships with valuable customers.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription services in a timely and efficient manner and perform assigned clerical duties.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for pharmacy merchandise overages, shortages, order errors, or damaged goods.
When needed, assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups, retirement homes, nursing homes, and other forums.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician when applicable.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.