Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technician and Pharmacy Technician Apprentice roles focus on patient-centered service, helping customers and building strong patient relationships. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy skills and prepare apprentices to earn Pharmacy Technician Certification Board (PTCB) certification and maintain the skills required in pharmacy care. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in using pharmacy systems and pharmacy registers. The position delivers a distinctive customer experience while supporting prescription processing, pharmacy operations, inventory, clinical services, and staff training and development.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise obtained.
- Follow state and federal regulations and company policies in assisting with pharmacy practice.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Good math skills for accurately counting, measuring, and weighing medications are preferred.
- Good computer skills are preferred.
- Knowledge of store inventory control is preferred.
- PTCB certification is preferred.
Responsibilities
- Greet and assist customers and patients with products and services; resolve issues and answer questions to support a positive experience.
- Model and share customer-service best practices, develop relationships with valuable customers, and proactively identify and address customer needs.
- Assist the pharmacist in pharmacy practice under supervision and in accordance with applicable regulations and company policies.
- Use pharmacy systems to enter and verify patient and drug information, retrieve and count medications, fill prescriptions, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
- Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Register sales on the assigned cash register and collect and handle cash as required.
- Help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and complete clerical duties assigned by the Pharmacy Manager.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to healthcare providers and community organizations.
- Keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
- Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend manager-requested training, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy developments.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
