Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Queens Village, NY

20h•Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to prepare apprentices to become Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technicians and develop skills for advancement in pharmacy care. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the role supports pharmacy operations, prescription processing, customer service, and other Pharmacy Department duties. Technicians use pharmacy systems to obtain patient and drug information, process prescriptions, and assist pharmacists. PTCB-certified technicians may also coach pharmacy technicians and cashiers in pharmacy systems and cash register operations. The role requires maintaining PTCB certification through the designated training program or state-required certification/registration, or earning PTCB certification as a condition of promotion to senior technician. The position requires a flexible schedule that may include evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy and in other Pharmacy Department duties, following applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company policies and procedures for pharmacy errors and the Quality Improvement Program.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register sales on the assigned cash register and collect and handle cash as required.
Greet customers and patients, offer assistance, resolve issues, answer questions, and provide a distinctive customer experience.
Share customer-service best practices with team members and develop relationships with valuable customers.
Assist customers in locating over-the-counter products, including accompanying them to the OTC aisle when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties assigned by the Pharmacy Manager.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical providers and conducting provider outreach to health groups and care facilities.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.