Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•North Platte, NE

20h•Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices support pharmacists in providing pharmacy services under direct supervision and in accordance with state and federal regulations and company policies. The role is patient- and customer-focused, using pharmacy systems to obtain patient and drug information and process prescriptions. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, designed to build foundational and advanced knowledge, skills, and on-the-job experience toward becoming a PTCB-certified pharmacy technician. The program also supports maintaining the skills needed in pharmacy care and offers a portable, nationally recognized credential. The position includes customer service, prescription processing, pharmacy operations, inventory and clerical duties, and support for clinical services. Technicians help create a distinctive customer experience, maintain relationships with customers and local healthcare providers, and keep the Pharmacy Department orderly. Those who are PTCB certified may assist with and coach pharmacy technicians and cashiers in using pharmacy systems and registers.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise obtained.
Follow state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist in the practice of pharmacy under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company error-reporting and Quality Improvement Program policies.
Follow Good Faith Dispensing policies during applicable prescription dispensing activities.
Register related sales, collect and handle cash, and operate the assigned cash register.
Engage customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
Share customer-service best practices with team members and develop relationships with valuable customers.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers and support outreach to healthcare groups, retirement homes, nursing homes, and other forums.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy register operations.