Pharmacy Technician - Patient Services Representative

Amerita•El Paso, TX

About The Position

Amerita’s Pharmacy Technician - Patient Services Representative performs technical and clerical tasks related to preparing, labeling, and dispensing pharmaceuticals, and contributes to inventory and quality assurance activities. The position coordinates patient referrals, admissions, care activities, and preparation of IV therapies and home medical equipment orders. It also documents patient and drug-related information, responds to inquiries, and supports pharmacy operations under the supervision or assistance of a Pharmacist as applicable. The scheduled shift is Monday through Friday, 8:30 a.m. to 5:30 p.m. The role may also require on-call evenings and weekends on an as-scheduled basis. Work includes constant sitting and keyboard typing, occasional standing and walking, and pushing, pulling, lifting, or carrying 10–30 pounds. The position has no supervisory responsibility.

Requirements

Successfully complete an approved or accredited pharmacy technician training program.
Hold a Registered Pharmacy Technician license in the state of practice, in accordance with state regulations.
Hold national Pharmacy Technician Certification when required by the state board of pharmacy in the state of practice.
Have one to three years of related pharmacy experience in a home care, retail, or pharmacy setting.
Have general knowledge of drug terminology, pharmaceutical calculations, drug use, and aseptic techniques.
Have a flexible schedule and ability to work on-call evenings and weekends on an as-scheduled basis.
Demonstrate effective mathematical and communication skills.
Have basic pharmacy knowledge, including the ability to read and interpret prescriptions.
Be able to work independently, accurately, and efficiently.
Meet the physical requirements of constant sitting and keyboard typing, occasional standing and walking, and the ability to push, pull, lift, and carry 10–30 pounds.

Nice To Haves

IV certification preferred.

Responsibilities

Coordinate and facilitate new referrals and admissions by collaborating with nurses, customer service, and distribution.
Conduct and document initial and ongoing assessments of patient, drug, and disease information to identify actual or potential drug-related problems or needs.
Escalate matters to a clinician as needed.
Respond to inquiries from patients, families, physicians, and other healthcare professionals, escalating to a clinician as needed.
Maintain thorough and appropriate documentation in customer and patient records concerning clinical activities and communications.
Coordinate and schedule preparation of IV therapies and home medical equipment orders with the assistance of the Pharmacist.
Help coordinate patient care activities with Pharmacists, Nurses, other Technicians, and Patient Care Coordinators.
Prepare labels, prescriptions, and compounding or mixing worksheets; complete and maintain product lot numbers, expiration dates, and batch records.
Generate delivery and pick slips under Pharmacist supervision; pick and pull supplies and home medical equipment.
Obtain supply inventories from patients or clients, communicate information to the Pharmacist as required, and document communications in patient progress notes in the pharmacy computer system.
Participate in branch management, department, and intra-departmental meetings and quality improvement activities.
Comply with applicable accreditation, OSHA, FDA, state, local, and federal regulations and standards relevant to infusion pharmacy and home medical equipment.
Perform other duties as assigned.