Pharmacy Technician - Patient Care Representative II - FT - Days - MSP

Memorial Healthcare

19d • Onsite

About The Position

Provides patient centered customer service to internal and external clients. Serves as a liaison between the pharmacy, payors, patients and providers. In addition, coordinates care to ensure patient intake, prescription processing, resolution of third party rejections, medication orders and delivery process.

Requirements

• High School Diploma or Equivalent (Required)
• Registered Pharmacy Technician (RPT LICENSE) - State of Florida (FL)
• Minimum of two (2) year of experience in a pharmacy or pharmacy call center setting
• Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Complies with all state and federal legal and regulatory requirements.

Responsibilities

• Maintains compliance with department workflow assignments and metrics
• Performs activities related to pharmacy technician scope of practice
• Collaborates with clinical staff to facilitate patient and/or caregiver requests
• Coordinates care with clinical staff with any patient side effect and/or request from providers, patient or caregiver
• Performs patient intake, benefits investigation, obtains copay assistance and provides link to patient assistance or triages to other pharmacies or services
• Coordinates delivery of medications in a timely manner to patient's preferred location (bedside, home, outpatient pharmacy) to ensure patients receive treatment in a timely manner
• Supports staff training, transitioning and onboarding
• Collects, documents and reviews all needed information to ensure timely coordination of care
• Communicates effectively in person, over the phone and in writing to provide customer service to the internal and external customers (patient, caregiver, physician, pharmacist) and liaisons between patient and providers for medication needs, including patient information, prescription processing, third party rejection resolution, delivery, storage, supplies, refills, education materials

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED