Pharmacy Technician Lead

AnewHealth

3d•Remote

About The Position

AnewHealth is a leading pharmacy care management company specializing in complex, chronic needs. Established in 2023, it offers comprehensive pharmacy services, PBM, and specialized support for PACE. With over 1,400 team members, it serves over 100,000 people nationwide. The Pharmacy Technician Lead role involves running daily, weekly, and monthly reports for the MTM pharmacy team under the Pharmacist Lead's supervision. Responsibilities include patient engagement for medication reviews, refilling medications, answering calls, documenting services, and following up on pharmacist recommendations. This is a remote position with a focus on non-clinical reporting and phone-based duties.

Requirements

High school diploma /GED
Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA)
Must maintain a pharmacy technician registration with State Board of Pharmacy
Prior experience in a phone-based pharmacy setting
Experience in a patient care environment
Prior Managed Care or MTM experience
Ability to work independently.
Self-motivated and goal oriented.
Comfortable working in a phone-based environment.
Adaptability to evolving organizational changes and growing healthcare sector.
Exceptional customer service skills: servicing doctor’s office, pharmacist, and patient needs over the phone.
Drug knowledge appropriate for a pharmacy technician.
Pharmacy billing knowledge.
Proficiency in Microsoft Office, particularly with Excel.
Compiling, organizing, and merging large data sets, utilizing formulars and Pivot Tables to summarize data.
Strong prioritization and organizational skills.
Ability to maintain a high degree of confidentiality.
Passion to help people and enrich their lives.
Ability to overcome objections.
Ability to think critically and document pertinent details in a world-class manner that is compliant with state and federal regulations.
Exceptional communication skills and experience working in a team.
Ability to present a warm, friendly, and empathetic atmosphere for patients by using active listening techniques.
hearing, seeing, sitting, standing, talking, and walking.
Must be eligible to work in this country.

Nice To Haves

Must be able to commute to multiple site locations within assigned territory.

Responsibilities

Running and compiling multiple daily, weekly and monthly reports under the supervision of the Pharmacist Lead
Providing an exceptional customer service experience each day in a phone-based environment.
Answering inbound calls from current patients and serving as an ExactCare Pharmacy expert to resolve their questions.
Placing outbound calls to patients to create, maintain or update their medica
Making outbound calls to patients to offer MTM comprehensive medication reviews and scheduling or connecting patients to clinical pharmacists for comprehensive medication reviews or clinical education.
Making outbound calls to assess nonadherence, identifying barriers to adherence, and providing adherence education/contacting providers when needed.
Screening inbound phone calls and voicemail messages to determine appropriate action and escalating calls as needed.
Maintaining patient records with strong attention to detail and confidentiality.
Balancing various tasks/responsibilities and with minimal supervision.
Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.