Pharmacy Technician Lead Representative - Express Scripts (Whitestown, IN)

Cigna • Whitestown, IN

68d

About The Position

The Quality Response Team members are essential in driving quality processes at Express Scripts Pharmacy. They are responsible in mitigating quality related events and researching quality related issues that would affect overall pharmacy DPMO. They support each department in various capacities depending on need in managing quality. They assist in trouble shooting and rectifying issues that can also impact overall pharmacy productivity. This is a dynamic position that requires critical thinking skills, quick decision making, and the ability to solve problems.

Requirements

• High school diploma or GED required
• Must be a Certified Pharmacy Technician (CPhT) and licensed in the state of Indiana
• At least three years' experience in a pharmacy dispensing setting required
• General PC knowledge and skills: Microsoft Word, Excel, PowerPoint and Outlook
• Knowledge of standard concepts, practices, and procedures within dispensing pharmacy
• Strong attention to detail with good organizational skills
• Ability to stand for extended periods of time
• Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions
• Ability and desire to assist team members
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Exposure to quality based responsibilities a plus.

Responsibilities

• Monitor automation lanes and support bottle spotting teams to identify potential quality issues with automated dispensing.
• Respond to floor calls for quality related issues in pharmacy including automation, manual dispensing, warehouse, and packing departments.
• Research patient medication events.
• Collaborate with all departments and research operational issues that can impact building operation and quality.
• Research in house quality events and report findings out to Director of Pharmacy Practice and relevant/impacted departments.
• Document and manage quality audit process for all departments/shifts.
• Assist in development, documentation, and updating of Standard Operating Procedures
• Assist in training/development of other team members
• Demonstrate leadership quality consistent with Cigna Values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees